Privacy Policy

1. Who We Are

This Privacy Policy applies to Abode Warehouse ("we," "us," or "our"), a division of Abode Lafayette, operating the website abodewarehouse.com. Our business address is 3564 Mt Diablo Blvd, Lafayette, CA 94549. Our warehouse and order fulfillment facility is located at 370 Preston Court, Livermore, CA. You can reach us at hello@abodewarehouse.com or (925) 989-9711.

2. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Place an order (name, email, shipping address, billing address, phone number, payment information)
• Create a customer account (name, email, password)
• Apply for our Trade Program (business name, license numbers, business address, professional credentials)
• Subscribe to our newsletter or marketing emails (email address)
• Contact us via email, phone, or contact form (name, email, message content)
• Request a quote or schedule a showroom visit (name, email, phone, project details)
• Submit a delivery check request (zip code, contact information)

Information Collected Automatically

When you visit abodewarehouse.com, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and session data

This information is collected through cookies, log files, and similar technologies to help us understand how visitors use our website and to improve the shopping experience.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order fulfillment: Processing and shipping your orders, arranging Bay Area delivery, and sending order confirmations and tracking updates
• Payment processing: Securely processing credit card and other payment transactions through our payment processors
• Customer communication: Responding to your inquiries, providing customer support, and sending transactional emails
• Account management: Managing your customer or trade account, including trade pricing and order history
• Marketing: Sending promotional emails about products, sales, and events — only with your consent, and you may unsubscribe at any time
• Website improvement: Analyzing site traffic and usage patterns to improve our website, product offerings, and customer experience
• Legal compliance: Complying with applicable laws, regulations, and legal processes
• Fraud prevention: Detecting and preventing fraudulent transactions and unauthorized account access

4. How We Share Your Information

Abode Warehouse does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only with the following categories of service providers who assist us in operating our business:

• Shopify: Our ecommerce platform that hosts our website, processes orders, and securely stores customer data. See Shopify's Privacy Policy.
• Payment processors: Third-party payment services that securely process your credit card and payment transactions. These providers are PCI DSS compliant.
• Delivery partners: Local delivery services that transport materials to your home or job site in the Bay Area. We share only the information necessary for delivery (name, address, phone number).
• Email marketing: Email service providers that help us send newsletters and promotional communications to subscribers who have opted in.
• Analytics: Website analytics services that help us understand site traffic and usage. This data is aggregated and does not personally identify you.

We may also disclose your information when required by law, regulation, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom it is shared.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (such as completing a transaction or complying with legal obligations).
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Abode Warehouse does not sell your personal information. If this practice changes, we will provide a "Do Not Sell or Share My Personal Information" link on our website.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive different pricing, product quality, or service levels for making a privacy request.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of your sensitive personal information to only what is necessary to perform services you request.

To exercise any of these rights, contact us at hello@abodewarehouse.com or call (925) 989-9711. We will verify your identity before processing your request and respond within 45 days as required by law.

We honor Global Privacy Control (GPC) signals. If your browser sends a GPC opt-out signal, we will treat it as a valid request to opt out of the sale or sharing of your personal information.

6. Cookies and Tracking Technologies

Abode Warehouse uses cookies and similar technologies to enhance your shopping experience. The types of cookies we use include:

• Essential cookies: Required for the website to function, including shopping cart, checkout, and account login. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website, which pages are most popular, and how users navigate the site. This data is aggregated and anonymous.
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. These are only set with your consent.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality, including the ability to add items to your cart or complete a purchase.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including:

• Order data: Retained for 7 years for tax, accounting, and warranty purposes
• Customer accounts: Retained for as long as your account is active, plus 2 years after your last order
• Trade accounts: Retained for the duration of your trade membership plus 3 years after termination
• Marketing preferences: Retained until you unsubscribe or request deletion
• Analytics data: Aggregated and anonymized data may be retained indefinitely

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption on all pages of abodewarehouse.com
• PCI DSS compliant payment processing — we never store your full credit card number
• Shopify's enterprise-grade hosting infrastructure with 24/7 monitoring
• Access controls limiting employee access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Abode Warehouse does not knowingly collect personal information from children under the age of 16. Our products are intended for purchase by adults. If we learn that we have collected personal information from a child under 16, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@abodewarehouse.com.

10. Third-Party Links

Our website may contain links to third-party websites, including manufacturer sites, social media platforms, and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. We will post the revised policy on this page with an updated "Last Updated" date. For material changes, we will notify customers by email where possible. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related concern, contact us:

Abode Warehouse
3564 Mt Diablo Blvd, Lafayette, CA 94549
Phone: (925) 989-9711
Email: hello@abodewarehouse.com